Ticketberry LLC, located at 1209 Mountain Road PL NE STE N, Albuquerque, NM, 87110, US (“Ticketberry LLC”, “we”, “us”, or the “Platform”), operates an online marketplace that enables users to buy and sell tickets for events worldwide.
These Terms & Conditions govern access to and use of the Platform and apply to all users (“Users”), including buyers (“Buyers”) and sellers (“Sellers”).
By registering, creating an account, or using the Platform, Users agree to these Terms.
Ticketberry LLC operates as an online marketplace and intermediary platform for ticket transactions.
Ticketberry LLC:
However, Ticketberry LLC may provide operational services related to transactions, including:
Unless expressly stated otherwise, contracts for the purchase of tickets are concluded directly between the Buyer and the Seller.
To use the Platform, Users must:
Users are responsible for all activity carried out through their account.
Ticketberry LLC may request additional verification information where reasonably necessary for fraud prevention, payment verification, or legal compliance.
Ticketberry LLC reserves the right to suspend or terminate accounts, cancel orders, or restrict access to the Platform where there is a breach of these Terms, suspected fraud, abusive conduct, or unlawful activity.
Users agree:
Users may only use other users’ personal data as necessary to complete an order or fulfill ticket issuance requirements, and not for advertising, spam, or unrelated purposes.
Ticketberry LLC may remove listings, correct technical listing errors, request supporting documentation, or suspend content that appears unlawful, inaccurate, misleading, or inconsistent with these Terms.
Ticketberry LLC may charge service fees to Buyers, Sellers, or both.
All applicable fees will be displayed before the completion of a transaction.
The Buyer is responsible for reviewing the total price before confirming a purchase.
A binding contract is formed when the Buyer completes the purchase process and payment is authorized or confirmed, subject to reasonable fraud checks.
The total price may include:
Tickets are usually delivered electronically, including PDF tickets, e-tickets, mobile transfer links, or similar digital formats. Physical delivery may be offered only where expressly stated.
Due to the nature of the ticketing industry, including delayed release of tickets by organizers or primary sellers, tickets are normally delivered between 5 days and 24 hours before the event.
In exceptional cases, tickets may be delivered up to 4 hours before the event.
Last-minute purchases are purchases made within 48 hours before the event.
The delivery deadlines for last-minute purchases are as follows:
Delivery is deemed completed when the ticket is sent to the Buyer’s registered email address, made available for download in the Buyer’s account, or transferred using the delivery method specified in the order.
The Buyer is responsible for:
If tickets are not received within the applicable delivery window, the Buyer must contact Ticketberry LLC as soon as possible before the event.
If tickets cannot be delivered for reasons attributable to the Seller or due to operational issues, Ticketberry LLC may attempt to obtain replacement tickets from another Seller up to shortly before the event.
Replacement tickets may be:
If replacement tickets of a lower category are provided, Ticketberry LLC may refund the reasonable difference in value.
If Ticketberry LLC cannot provide either the original tickets or suitable replacements within the applicable timeframe, a refund will be issued in accordance with these Terms.
Ticketberry LLC’s ticket replacement policy is intended to provide either access to the event or a refund in the cases covered by these Terms, but does not cover travel, accommodation, or other related expenses.
Because tickets relate to leisure services with a specific date or period of performance, purchases are generally excluded from any statutory right of withdrawal or cancellation, to the extent permitted by applicable law.
This means that no refund will be due merely because:
Refunds may be issued only where reasonably verified and where applicable law or these Terms require it, including in the following situations:
Unless otherwise required by law, any refund will generally cover the amount paid for the ticket(s). Service fees may be non-refundable to the extent they relate to services already performed, such as payment processing, platform operation, customer support, or ticket management.
To allow investigation and possible resolution:
If an event is rescheduled or moved to a different venue and the ticket remains valid for the new date or venue, the purchase remains valid and no refund will be due, unless otherwise required by mandatory law.
Sellers must:
Sellers are responsible for the accuracy of information relating to:
Sellers must not contact Buyers to complete transactions outside the Platform.
Failure to comply may result in:
Seller payments are generally released after the event, subject to:
Ticketberry LLC and/or its payment providers may withhold funds for a reasonable period where there is:
If a Seller fails to deliver valid tickets, Ticketberry LLC may:
To provide the service and fulfill transactions, Ticketberry LLC may share necessary personal data with:
Where required for named tickets or issuance purposes, Buyer information may be shared with Sellers or operational partners involved in issuing the ticket.
Such third parties may act as processors or, in some cases, as independent data controllers depending on their role.
Ticketberry LLC does not sell personal data.
Personal data is handled in accordance with Ticketberry LLC’s Privacy Policy.
Ticketberry LLC reserves the right to monitor transactions in order to detect and prevent fraud, abuse, or unlawful conduct.
For this purpose, Ticketberry LLC may:
Failure to provide requested information within a reasonable time may lead to order cancellation or account restriction.
All payments are subject to security checks. Ticketberry LLC may use third-party fraud detection systems and payment providers to verify transactions.
If a User initiates a chargeback or payment dispute, Ticketberry LLC may:
Users are encouraged to contact Ticketberry LLC before initiating a chargeback so that the issue may be reviewed and, where appropriate, resolved directly.
Sellers remain responsible for the validity, accuracy, and delivery of the tickets they offer.
Where a chargeback arises due to non-delivery, invalid tickets, or misrepresentation, Ticketberry LLC may recover the corresponding amounts and related costs from the Seller.
Users are strictly prohibited from:
Ticketberry LLC reserves the right to suspend accounts, ban users permanently, and take legal action where appropriate.
Ticketberry LLC may cooperate with law enforcement authorities, regulators, payment providers, and fraud prevention partners where required or reasonably necessary to investigate fraud, illegal conduct, or payment disputes.
Ticketberry LLC does not guarantee uninterrupted or error-free access to the Platform.
Access may be interrupted due to maintenance, technical issues, third-party failures, or circumstances beyond Ticketberry LLC’s reasonable control.
Ticketberry LLC operates as an intermediary platform.
To the fullest extent permitted by law, Ticketberry LLC shall not be liable for:
Ticketberry LLC’s role is limited to providing the Platform and facilitating ticket transactions and related operational services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Users may close their account at any time.
Ticketberry LLC may suspend, restrict, or terminate accounts for violations of these Terms, fraud, abuse, or unlawful conduct.
Termination does not affect transactions already concluded or any outstanding payment, refund, dispute, or legal obligations.
These Terms shall be governed by the laws of the State of New Mexico, United States, without prejudice to any mandatory consumer protection laws that may apply in the User’s country of residence.
Ticketberry LLC is not obliged to participate in alternative dispute resolution procedures unless required by applicable law.
Any disputes shall be submitted to the competent courts as determined by applicable law.
Ticketberry LLC may update these Terms from time to time.
Any changes will be published on the Platform and will take effect from the date indicated in the updated version.
For questions, claims, or support requests, Users may contact: info@berlinticketoffice.com
